At the present time we ship within NZ and to Australia. If you wish to have an order sent to another country please contact us and we will work with you to facilitate your request. We are open Tues–Fri 10am–4pm, Sat 10am–3pm and Sun 11am–3pm.
- All orders are shipped via Pass the Parcel.
- Shipping rates are dependent on weight of parcel and destination, however orders above $99.99 are eligible for free shipping.
- We will provide you with a reference number to track the progress of your package online.tracking not available until items are picked up.
- Typically, most items will be received within 2-4 business days following the date of purchase.
- There are some instances where our website may misquote shipping charges, we will contact you in this instance and provide options for all alternative shipping and fees.
NOTE: Certain items that are large in size or heavy by weight may not be applicable for free shipping due to the high cost of freight for these items, depending on your location. Please contact us at email@example.com and we will advise what the cost of shipping will be for your parcel prior to order placement.
Flat rate of $15 for all orders shipping to Australia.
We use NZ Post International post service which allows us to give you the best shipping price. This post service does not include tracking on international orders.
Please allow 8 - 16 business days for delivery. This does not include the time that may be required for customs clearance. Paper Plane online store has no control over any customs or import duties that could be levied when the package reaches your destination country. You are solely liable for these charges.
NOTE: Certain items that are large or heavy will not be covered by these shipping options. Please email us: firstname.lastname@example.org and we will advise what the cost of shipping will be in this case.
Orders are shipped from Geraldine, NZ. Shipping rates are based on “Ship To” addresses. There are some instances where our website may misquote shipping charges, we will contact you in this instance and provide options for all alternative shipping and fees.
You can pick up your pre-ordered items from our store at 47 Talbot Street, Geraldine. Your order will be ready for pick up by midday next business day or when notified for online orders. Please see our hours of operation.