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Returns & Exchanges

Refund policy

We have a 20-day return policy, which means you have 20 days after receiving your item to request a return. 


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with any included tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 


To start a return process, you can contact us. Items sent back to us without first requesting a return will not be accepted. 


You can always contact us for any return question at


Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.



The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.



We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


Non-Returnable Items

Our return policy excludes gift cards, earrings, sale items, edibles, skin care and personal care items unless faulty.


Need To Return An Item?

  1. Collect the item(s) you wish to return (please be sure to include all packaging and labels) and place in the original shipping box if you still have it, or an appropriately sized box. Be sure to package the items so that they arrive intact. Please note: Items MUST be in complete resalable condition, in the original packaging with all packaging complete otherwise a credit will not be issued.
  2. Please provide a copy of receipt and note the item or items you wish to return.
  3. Please provide reasoning for return.
  4. Place your item(s) in the shipping box. The ship to address for the package should be: 

The Mailroom
47 Talbot Street
Geraldine, 7930
New Zealand